Frequently asked questions
Payment and returns
We accept Visa, Visa Delta, Visa Electron, MasterCard, JCB, Switch, Solo and Paypal. Please make cheques payable to Little Mashers and write your full name, address and card details on reverse.
No we don’t accept purchase orders on our retail site.
Little Mashers offers a “Satisfaction Guarantee”on all purchases. You have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which you are not satisfied. Only those items purchased in the online store may be returned to us. For items ordered from our website, you must ship the item(s) back to us. The address for online returns is listed below.
Our Online store cannot accept returns for items purchased in any third party shops. If you have any problems please contact the shop that you originally bought the merchandise from.
If Little Mashers shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. All items should be returned unworn and with labels intact within 14 days (from the date of purchase or shipment date). You must send returns back by Recorded Delivery to ensure that we receive them. We cannot be held responsible for items that go missing in the post.
Refunds will be credited to the credit card used for your purchase.
Our returns address is:
Little Mashers
25 Kings Rd
St Leonards On Sea
East Sussex
TN37 6DU
If you have any questions or concerns about your return, please give us a call on +44 (0)1424 422 786, Monday to Friday, 9am – 6pm BST or send an e-mail to info@littlemashers.com
Delivery
Yes! We ship to Europe and the rest of the World
*European countries we ship to:
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- Turkey
- Ukraine
Please see postage costs for all deliveries.
European and worldwide deliveries are sent via Royal Mail Tracked service. The length of this service varies dependant on your location but typically it can take 5-7 working days from shipping date.
Shipping times are set by Royal Mail – full UK details here and International details here
UK 48h from day of dispatch
Europe usually 3 to 5 days from day of dispatch
Worldwide usually 5 to 7 days from day of dispatch
Most of our items come packaged within lovely kraft boxes. We endeavour to use unnecessary non plastic packaging at all times. Our postal bags are all sustainable, carbon neutral, fully recyclable and made from sugar cane.
If you would like your order gift wrapped then please put a note in the comments box and we can do this for you free of charge. We will also include a note for the gift recipient if details are provided.
STANDARD SHIPPING COSTS
UK
£3.25 // FREE for orders over £50
Delivery usually next day from day of dispatch
Europe*
£7 for all European orders // FREE for orders over £75
Delivery usually 3 to 5 days from day of dispatch
Rest of World
£12 // FREE for orders over £75
Delivery usually 5 to 7 days from day of dispatch